Frequently Asked Questions
Everything you need to know about your Official Jamiroquai Store order.
How long will it take for my order to ship?
Standard domestic orders typically ship within 3-5 business days. International shipping times vary by destination but generally arrive within 10-21 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for Jamiroquai merchandise?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that limited edition vinyl, media, and signed collectibles are final sale unless they arrive damaged or defective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I ensure I get the right size for t-shirts and hoodies?
Each product page includes a detailed size guide. Our apparel generally follows standard unisex sizing. If you are between sizes, we recommend sizing up for a more comfortable 'Buffalo Man' relaxed fit.
Do you ship Jamiroquai products worldwide?
Yes, we ship to most countries globally. Please be aware that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer upon delivery.
What should I do if my vinyl record arrives damaged?
We take great care in packaging our vinyl, but if your record arrives warped or damaged, please contact our support team within 7 days of receipt with photos of the damage to arrange a replacement.